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Tonmoy Barua

Operations, Data Analytics & Information Systems Professional

Lake Worth, FL, USA  |  +1 (409) 951-0615  |  barua_tnm@yahoo.com  |  linkedin.com/in/tonmoy-barua-flmi-acs-251a9861  |  ORCID: 0009-0000-8228-3179

Professional Summary

Operations and information-systems professional with over a decade of experience in data-driven process improvement, business analytics, and enterprise risk and compliance management, combined with a Master of Science in Management Information Systems (4.0 GPA) and a peer-reviewed research record in data analytics, AI-enabled information systems, and digital-business design. Currently working as a Business Analyst in the United States and serving as a Research Assistant at Lamar University's College of Business, building on a proven track record of building reporting and dashboard systems (Power BI, SQL, Tableau, Excel) that cut manual processing time by up to 70%, reduced error rates from 30% to 2%, and supported decision-making for cross-functional teams exceeding 300 stakeholders. Combines applied industry expertise with original published research, positioning this work to advance more efficient, resilient, and analytically grounded business operations in the United States.

Education

Core Competencies

Professional Experience

Entry Level Business Analyst | Demand Distribution, Lake Worth, FL
Jul 2026 – Present
  • Collect, validate, organize, and analyze operational, sales, inventory, and purchasing data to support management decision-making.
  • Prepare recurring and ad hoc reports, dashboards, and KPI metrics using Microsoft Excel, Power BI, SQL, and other business reporting tools.
  • Assess business operations and supporting systems to identify operational gaps, document business requirements, and support workflow, process, and system enhancements.
  • Conduct root-cause analysis of operational issues and recommend sustainable corrective actions; analyze inventory movement, purchasing trends, and sales performance to identify cost-reduction and optimization opportunities.
  • Develop and maintain SOPs, workflow documentation, and process maps, and monitor the effectiveness of process improvements using operational metrics and KPI reporting.
  • Support ERP, CRM, POS, inventory-management, and accounting system implementation, testing, and continuous improvement, and perform data validation, reconciliation, and quality assurance on operational reporting.
Unpaid Research Assistant | Dept. of Information Systems, Lamar University
Feb 2026 – Sep 2026
  • Contribute 20+ hours per week researching and evaluating the academic literature on the key factors driving organizational agility and its effect on firm sustainability, under the supervision of Dr. Mohammad Karimi Sani, Assistant Professor of MIS.
  • Conduct structured literature review and synthesis to support faculty research on organizational agility, extending a peer-reviewed publication record in information systems and business analytics.
Graduate Teaching Assistant | College of Business, Lamar University
Sep 2025 – Dec 2025
  • Supported faculty with grading, course-material preparation, and classroom activities for business courses.
  • Maintained accurate academic records and managed course-related communication and administrative tasks.
Manager, Facilities and Administration | MetLife, Bangladesh
Apr 2021 – Nov 2023
  • Directed enterprise reporting modernization: replaced a manual, multi-person Excel process covering 40,000+ records/month with an automated Excel/Power BI system, cutting daily reporting effort from 16 to 2 man-hours (70% reduction) and improving turnaround time by 40%.
  • Reduced data and process error rates from 30% to 2% and cut rework/corrections by 28% by introducing standardized tracking and monitoring systems across admin operations.
  • Authored more than 30 SOPs and process documents to align operations with corporate, local, and government compliance requirements, supporting 100% policy-compliance objectives.
  • Led safety, security, and facilities operations for MetLife's Bangladesh operations, including completion of the company-wide Corporate Safety and Security Policy (Nov 2023), a fire protection/detection system upgrade (Sep 2023), and renovation of the MetLife Call Center and HQ ground floor/lobby (2023).
  • Managed lease negotiations with landlords and vendor/contract governance, preparing comparative documentation to support cost-effective facility decisions.
  • Coordinated regularly with 300+ internal and external stakeholders (management, HR, vendors, legal, and compliance teams), and reported performance and cost data used by leadership for sales, operations, and efficiency decisions.
  • Directed pandemic-era continuity operations (2020–2023): sustained 95% on-time completion of business-critical imaging/claims processing during a 7-month fully remote period, preserving service continuity and protecting the sales organization from layoffs.
  • Achieved an estimated 30% reduction in manual labor cost and a 35% improvement in service response time through process redesign and automation.
Executive / Senior Executive, General Services | MetLife, Bangladesh
Jul 2013 – Mar 2021
  • Redesigned the New Business Imaging workflow, introducing a more efficient process for document intake and processing.
  • Developed SOPs, process maps, and Business Resiliency Plan documentation covering imaging operations, dispatch, and document management for the company's Business Continuity Plan (BCP).
  • Implemented CCTV safety-monitoring coverage across all 24 MetLife office locations in Bangladesh and issued RFID access credentials to 1,000+ employees and associates as part of a new safety protocol.
  • Built and maintained an Attendance Management System and management-facing reporting/dashboards used across departments.
  • Served as Subject Matter Expert for vendor documentation, coordinating submissions to legal, compliance, and procurement teams.
Customer Manager | Grameenphone Ltd.
Mar 2011 – Jul 2013
  • Delivered customer service across a high-volume phone-based support channel while consistently meeting monthly sales KPIs.
  • Prepared team performance reports used by management to track sales targets and service quality.

Peer-Reviewed Publications & Research Contributions

  1. Barua, T., & Barua, S. (2024). Review of data analytics and information systems in enhancing efficiency in financial services: Case studies from the industry. International Journal of Management Information Systems and Data Science, 1(3), 1–13. https://doi.org/10.62304/ijmisds.v1i3.160
  2. Rahman, M. A., Babar, Z. U. M., Paul, R., & Barua, T. (2025). A systematic review of human-AI collaboration in IT support services: Enhancing user experience and workflow automation. Journal of Sustainable Development and Policy, 1(1), 65–89. https://doi.org/10.63125/grqtf978
  3. Babar, Z., Paul, R., Barua, T., & Rahman, M. A. (2025). AI applications in emerging tech sectors: A review of AI use cases across healthcare, retail, and cybersecurity. ASRC Procedia: Global Perspectives in Science and Scholarship, 1(1), 16–33. https://doi.org/10.63125/245ec865
  4. Barua, T., & Rahman, M. A. (2023). A systematic literature review of user-centric design in digital business systems enhancing accessibility, adoption, and organizational impact. American Journal of Scholarly Research and Innovation, 2(2), 193–216. https://doi.org/10.63125/36w7fn47
  5. Babar, Z., Barua, T., & Rahman, M. A. (2023). UX optimization in digital workplace solutions: AI tools for remote support and user engagement in hybrid environments. International Journal of Scientific Interdisciplinary Research, 4(1), 27–51. https://doi.org/10.63125/33gqpx45
  6. Mohna, H. A., Barua, T., Mohiuddin, M., & Rahman, M. (2022). AI-ready data engineering pipelines: A review of medallion architecture and cloud-based integration models. American Journal of Scholarly Research and Innovation, 1(1), 319–350. https://doi.org/10.63125/51kxtf08

Selected Data Analytics Projects (github.com/tbarua082970)

Professional Certifications & Executive Education

Awards & Recognition