Operations · Data Analytics · Information Systems
Operations and information-systems professional with over a decade of experience in data-driven process improvement, business intelligence (Power BI, SQL, Tableau, Excel), and enterprise risk and compliance management—combined with an M.S. in Management Information Systems (4.0 GPA) and 6 peer-reviewed research publications in AI-enabled systems and digital transformation.
01. Biography & Research Perspective
I am an Operations, Data Analytics, and Information Systems professional based in Lake Worth, Florida, with over 12 years of progressive industry and academic experience. Currently serving as a Business Analyst in the United States and having contributed as a Research Assistant and Graduate Teaching Assistant at Lamar University's College of Business, I specialize in transforming complex operational data into actionable executive insights.
Throughout my 10+ year tenure at MetLife and current U.S. business analysis work, I have built automated reporting and dashboard systems (Power BI, SQL, Tableau, Excel) covering 40,000+ monthly records that cut manual processing time by up to 70%, reduced error rates from 30% to 2%, and supported decision-making for 300+ internal and external stakeholders. My applied industry expertise is backed by an M.S. in Management Information Systems (4.0/4.0 GPA) and six peer-reviewed publications applying PRISMA methodology to AI-enabled information systems, data engineering pipelines, and digital workplace UX.
02. Core Competencies & Value Pillars
Combining empirical business analytics, enterprise workflow automation, and risk governance to build resilient operations.
End-to-end business intelligence architecture using Power BI, Tableau, SQL, SAS, and Python. Designing star-schema Fact/Dimension models, Power Query ETL pipelines, and DAX measures (YoY, YTD, MoM, AOV).
Explore BI DashboardsWorkflow redesign, root-cause analysis, and reporting modernization. Proven track record cutting daily reporting effort from 16 to 2 man-hours (70% reduction) and reducing operational error rates from 30% to 2%.
Inquire About OperationsHands-on administration, implementation testing, data validation, and reconciliation across SAP (Ariba, Fiori), Salesforce, MS Project, Oracle P6, POS, inventory-management, and accounting systems.
Discuss System IntegrationAuthor of 30+ corporate SOPs supporting 100% policy-compliance objectives. Experienced in HSSE, Corporate Safety & Security Policy execution, vendor contract governance, and regulatory alignment.
Discuss ComplianceCross-functional leadership of 100+ staff and coordination with 300+ stakeholders. Directed Business Continuity Plans (BCP) sustaining 95% on-time completion of critical operations across 24 locations.
Connect on LeadershipSystematic literature reviews (PRISMA methodology) and empirical archival-data research on organizational agility, human-AI collaboration, medallion data engineering pipelines, and user-centric digital systems.
Read Published Research03. Career Path & Academic Credentials
Jul 2026 – Present · Lake Worth, FL
Demand Distribution (American Access LLC)
Collect, validate, and analyze operational, sales, inventory, and purchasing data. Prepare recurring and ad hoc KPI dashboards using Excel, Power BI, and SQL; conduct root-cause analysis; author SOPs and process maps; and support ERP, CRM, POS, and inventory system enhancements.
Feb 2026 – Sep 2026 · Beaumont, TX
Lamar University — College of Business
Contributed 20+ hours/week evaluating academic literature on organizational agility and firm sustainability under Dr. Mohammad Karimi Sani. Prepared consolidated research methodology reports on archival data, fixed-effects models, mediation/moderation, and endogeneity.
Sep 2025 – Dec 2025 · Beaumont, TX
Lamar University — College of Business
Supported faculty with grading, course-material preparation, academic records management, and classroom activities for undergraduate and graduate business courses.
Apr 2021 – Nov 2023 · Bangladesh
MetLife, Bangladesh
Directed enterprise reporting modernization across 40,000+ monthly records with an automated Excel/Power BI system—cutting daily reporting from 16 to 2 man-hours (70% reduction), reducing error rates from 30% to 2%, authoring 30+ SOPs, and coordinating 300+ stakeholders.
Jul 2013 – Mar 2021 · Bangladesh
MetLife, Bangladesh
Redesigned New Business Imaging workflows, developed Business Continuity Plan (BCP) documentation, implemented CCTV coverage across 24 office locations, issued RFID credentials to 1,000+ employees, and built an enterprise Attendance Management System.
Mar 2011 – Jul 2013 · Bangladesh
Grameenphone Ltd.
Delivered high-volume customer service while consistently exceeding monthly sales KPIs and preparing team performance analytics reports for management.
2025 · GPA: 4.0 / 4.0
College of Business, Lamar University — Beaumont, Texas
Graduated with a perfect 4.0 GPA specializing in Enterprise Systems (SAP), Business Analytics, Data Mining, IT Project Management, and Empirical Information Systems Research.
MBA · GPA: 3.21 / 4.0
Faculty of Business Studies, University of Dhaka
Advanced graduate coursework in Global Operations, International Trade, Corporate Strategy, Financial Management, and Organizational Leadership.
BBA · GPA: 3.14 / 4.0
Faculty of Business Studies, University of Dhaka
Foundational degree in Business Administration, Quantitative Analysis, Accounting, Supply Chain Operations, and Information Systems.
LOMA Designations · USA
Life Office Management Association (LOMA), USA
Earned Fellow, Life Management Institute (FLMI), Associate, Life Management Institute (ALMI), and Associate, Customer Service (ACS), plus IBA (Univ. of Dhaka) Leadership Certificate in Managerial Communication.
14+ University Certificates · Verified
Coursera University Credentials
Completed specialized executive coursework in Quantitative Modeling and Financial Accounting (Wharton), Financial Markets (Yale), Supply Chain Logistics & Sourcing (Rutgers), Leading Teams (Michigan), and Managing the Company of the Future (London Business School).
04. Technical & Analytical Proficiency
05. Applied BI & Operations Case Studies
Explore interactive Power BI and Tableau projects hosted on GitHub (github.com/tbarua082970) alongside enterprise operations transformations.
Cross-tool KPI framework on the Global Superstore dataset with Total Sales, Profit, Margin %, AOV, and MoM/YoY growth measures replicated across DAX and Tableau.
Star-schema Fact/Dimension data model built with Power Query transformations and DAX measures (YoY, YTD, MoM) across Executive Overview and Variance pages.
End-to-end BI pipeline featuring Power Query data cleaning, star-schema modeling, DAX KPIs, and interactive executive slicers by year, region, and product.
Replaced a manual multi-person Excel workflow at MetLife with an automated Excel/Power BI pipeline, cutting daily effort from 16 to 2 man-hours and error rates from 30% to 2%.
Led CCTV & RFID access deployment across 24 MetLife offices, built an Attendance Management System, and sustained 95% remote imaging/claims continuity.
Curated open-access repository of LOMA designations (FLMI, ALMI, ACS), 14+ university executive certificates, and empirical MIS research reports.
06. Honors & Industry Recognition
“Awarded MetLife's most prestigious employee recognition—the MetLife Excellency Award—in two consecutive years (2020 and 2021) for directing pandemic-era business continuity operations across 24 office locations, sustaining 95% on-time completion of business-critical imaging and claims processing during a 7-month fully remote period, and protecting the sales organization from layoffs.”
“Recognized with the Beyond Extra Miles Award (Q3 2022) for Process Improvement & Simplification after modernizing enterprise reporting across 40,000+ monthly records—cutting daily reporting effort by 70%, reducing error rates from 30% to 2%, and achieving a 30% reduction in manual labor cost—followed by the 10-Year Long Service Award (July 2023).”
“Graduated with a 4.0 / 4.0 GPA in the Master of Science in Management Information Systems program at Lamar University's College of Business (2025), serving as both Graduate Teaching Assistant and Research Assistant in the Department of Information Systems under Dr. Mohammad Karimi Sani.”
“Honored with the Best Employee Award (August 2011) at Grameenphone Ltd. Inbound Contact Center for delivering top-decile service quality across a high-volume telecommunications support channel while consistently exceeding monthly sales KPIs.”
07. Peer-Reviewed Publications (ORCID: 0009-0000-8228-3179)
Author or co-author of six peer-reviewed journal articles applying systematic literature review and PRISMA methodology to data analytics, AI-enabled information systems, and digital business design.
Barua, T., & Barua, S. (2024). Industry case studies examining how enterprise information systems and predictive analytics streamline financial services operations.
Rahman, M. A., Babar, Z. U. M., Paul, R., & Barua, T. (2025). Evaluating how human-in-the-loop AI elevates IT service desk resolution speed and user experience.
Babar, Z., Paul, R., Barua, T., & Rahman, M. A. (2025). Cross-sector synthesis of applied artificial intelligence architectures in clinical, retail, and cyber defense operations.
Barua, T., & Rahman, M. A. (2023). Investigating how user-centric design enhances accessibility, system adoption, and measurable organizational impact.
Babar, Z., Barua, T., & Rahman, M. A. (2023). Examining AI-enabled remote support tools and digital workplace user engagement across hybrid teams.
Mohna, H. A., Barua, T., Mohiuddin, M., & Rahman, M. (2022). Architectural review of Bronze-Silver-Gold medallion data lakehouses and cloud integration models.
08. Connect & Verify
Interested in business analysis, data analytics roles, operations consulting, or research collaboration in the United States? Reach out directly below.
Based in Lake Worth, Florida. Open to Business Analyst, Data Analyst, Operations Manager, and MIS Research opportunities across the United States.